---
title: "Won't override with a Manager Credential"
slug: "does-not-override-with-a-manager-credential"
description: "https://support.digilock.com/docs/does-not-override-with-a-manager-credential"
updated: 2026-06-15T17:55:18Z
published: 2026-06-15T17:55:18Z
canonical: "support.digilock.com/does-not-override-with-a-manager-credential"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.digilock.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Does not override with a Manager Credential

The lock does not recognize the Manager Credential.

**Keypad:** Follow the [How to add Manager Credentials to a keypad lock](/v1/docs/how-to-add-manager-credentials-to-a-keypad-lock) instructions to program the Manager Credential to the keypad lock. For immediate access, override with another valid Manager Credential or Programming Key.*

**RFID:** Follow the [How to add Manager Credentials to an RFID lock](/v1/docs/how-to-add-manager-credentials-to-an-rfid-lock) instructions to program the Manager Credential to the RFID lock. For immediate access, override with another valid Manager Credential or Programming Key.**

> [!NOTE]
> ***** For overriding instructions, go to [How to override a keypad lock](/v1/docs/how-to-override-an-rfid-lock).
> 
> ****** For overriding instructions, go to [How to override an RFID lock](/v1/docs/how-to-override-an-rfid-lock).

Contact [Digilock Support](https://www.digilock.com/contact/support/) for additional assistance.

![credentials-manager-lf-tr](https://cdn.us.document360.io/43e2fe2d-295f-490f-80b5-6c5ccfc382bb/Images/Documentation/credentials-manager-lf-tr.png?sv=2026-02-06&spr=https&st=2026-11-10T06%3A35%3A25Z&se=2026-11-10T07%3A35%3A25Z&sr=c&sp=r&sig=pyuhWwzfE3lVhK8TrzRUo%2F5UwKBHp%2Fuj324p2lrbQQM%3D)

A Manager Credential is used to manage a lock and is available as a Manager Key, RFID card, RFID fob, RFID sticker, RFID wristband, and Manager Digilock Mobile Access Credential.

![credentials-manager-keypad-dma-lf-tr](https://cdn.us.document360.io/43e2fe2d-295f-490f-80b5-6c5ccfc382bb/Images/Documentation/credentials-manager-keypad-dma-lf-tr.png?sv=2026-02-06&spr=https&st=2026-11-10T06%3A35%3A25Z&se=2026-11-10T07%3A35%3A25Z&sr=c&sp=r&sig=pyuhWwzfE3lVhK8TrzRUo%2F5UwKBHp%2Fuj324p2lrbQQM%3D)

A Manager Credential is used to manage a lock and is available as a Manager Key and Manager Digilock Mobile Access Credential.

![Programming Key](https://cdn.us.document360.io/43e2fe2d-295f-490f-80b5-6c5ccfc382bb/Images/Documentation/key_program-01-300dpi.png?sv=2026-02-06&spr=https&st=2026-11-10T06%3A35%3A25Z&se=2026-11-10T07%3A35%3A25Z&sr=c&sp=r&sig=pyuhWwzfE3lVhK8TrzRUo%2F5UwKBHp%2Fuj324p2lrbQQM%3D)

- Overrides user access
- Allows management inspection
- Provides external power
- Programs Manager Keys to the lock
- Sets lock functionality if applicable (lock must be a keypad with a Deadbolt)