---
title: "Won't unlock with the User Credential"
slug: "does-not-unlock-with-the-user-credential"
description: "Lock won’t recognize your User Code, Key, RFID, or Mobile Credential? Override immediately with a Manager credential and reassign or reset the user access."
updated: 2026-04-02T18:40:34Z
published: 2026-04-02T18:40:34Z
canonical: "support.digilock.com/does-not-unlock-with-the-user-credential"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.digilock.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Does not unlock with the User Credential

The lock does not recognize the User Code, User Key, User RFID Credential, or User Digilock Mobile Access Credential.

### Shared Use functionality

For immediate access, override with a valid Manager Credential.

**Keypad:** For overriding instructions, go to [How to override a keypad lock](/v1/docs/how-to-override-a-keypad-lock).

**RFID:** For overriding instructions, go to [How to override an RFID lock](/v1/docs/how-to-override-an-rfid-lock).

### Shared Use functionality with Digilock Mobile Access

For immediate access, override with a valid Manager Credential. A User Digilock Mobile Access Credential will only operate one Shared Use lock at a time. If the issue persists, and a Digilock Mobile Access Credential is being used, the credential can be reset. The same credential may already be occupying another lock. Follow the [Reset a Digilock Mobile Access Credential](/v1/docs/reset-a-digilock-mobile-access-credential) instructions.*

> [!NOTE]
> * The current credential will be deleted and any previously operated locks will not operate with the new credential until programmed to do so.

---

### Assigned Use functionality with or without Digilock Mobile Access

For immediate access, override with a valid Manager Credential.

**Keypad:** Follow the [How to assign User Credentials to a keypad lock](/v1/docs/how-to-assign-user-credentials-to-a-keypad-lock) instructions to assign the User Credential to a keypad lock.

**RFID:** Follow the [How to assign User Credentials to an RFID lock](/v1/docs/how-to-assign-user-credentials-to-an-rfid-lock) instructions to assign the User Credential to an RFID lock.

A 4 to 7 digit code created for lock access.

![User Key](https://cdn.us.document360.io/43e2fe2d-295f-490f-80b5-6c5ccfc382bb/Images/Documentation/key_user-01-300dpi.png?sv=2026-02-06&spr=https&st=2026-11-09T16%3A29%3A10Z&se=2026-11-09T17%3A29%3A10Z&sr=c&sp=r&sig=m7Nun4DCgbzJLQx40mRoogwBAOfnBfluscUMX%2F8ezRU%3D)

The User Key is Blue and is used to operate a lock.

![rfid-credentials-user-lf-tr](https://cdn.us.document360.io/43e2fe2d-295f-490f-80b5-6c5ccfc382bb/Images/Documentation/rfid-credentials-user-lf-tr.png?sv=2026-02-06&spr=https&st=2026-11-09T16%3A29%3A10Z&se=2026-11-09T17%3A29%3A10Z&sr=c&sp=r&sig=m7Nun4DCgbzJLQx40mRoogwBAOfnBfluscUMX%2F8ezRU%3D)

A User RFID Credential is used to operate a lock and is available as an RFID card, RFID fob, RFID sticker, RFID wristband, and Digilock Mobile Access.

![dma-credential-ff](https://cdn.us.document360.io/43e2fe2d-295f-490f-80b5-6c5ccfc382bb/Images/Documentation/dma-credential-ff.png?sv=2026-02-06&spr=https&st=2026-11-09T16%3A29%3A10Z&se=2026-11-09T17%3A29%3A10Z&sr=c&sp=r&sig=m7Nun4DCgbzJLQx40mRoogwBAOfnBfluscUMX%2F8ezRU%3D)

A User Digilock Mobile Access Credential is used to operate a lock with a smart phone using the Digilock Mobile Access app.

Pressing the Key Button on the keypad will make **the LED flash red**.

Shared Use is perfect for environments where multiple users need temporary access. A code, or key allows anyone to use the unit, and once unlocked is available for the next user. Locks configured in Shared Use may feature either a deadbolt or cam locking mechanism.

![credentials-manager-lf-tr](https://cdn.us.document360.io/43e2fe2d-295f-490f-80b5-6c5ccfc382bb/Images/Documentation/credentials-manager-lf-tr.png?sv=2026-02-06&spr=https&st=2026-11-09T16%3A29%3A10Z&se=2026-11-09T17%3A29%3A10Z&sr=c&sp=r&sig=m7Nun4DCgbzJLQx40mRoogwBAOfnBfluscUMX%2F8ezRU%3D)

A Manager Credential is used to manage a lock and is available as a Manager Key, RFID card, RFID fob, RFID sticker, RFID wristband, and Manager Digilock Mobile Access Credential.

![BLE-antenna-example-01](https://cdn.us.document360.io/43e2fe2d-295f-490f-80b5-6c5ccfc382bb/Images/Documentation/BLE-antenna-example-01.png?sv=2026-02-06&spr=https&st=2026-11-09T16%3A29%3A10Z&se=2026-11-09T17%3A29%3A10Z&sr=c&sp=r&sig=m7Nun4DCgbzJLQx40mRoogwBAOfnBfluscUMX%2F8ezRU%3D)

A keypad or RFID lock option that allows for the operation and management of a lock with a mobile device using the Digilock Mobile Access app. Not all locks support this option.

*The images shown are for illustration purposes only and may not be an exact representation of your product.*

Pressing the Key Button on the keypad will make the LED flash green.

Assigned Use is ideal for personal or dedicated access, where a specific individual or group is given a unique code or key to open a designated unit. The unit remains locked until the assigned user unlocks it using their credential. Assigned Use locks can be configured with a deadbolt, deadlatch, or cam.