---
title: "Override a Pivot Pro+ lock in Shared Use"
slug: "how-to-override-a-pivot-pro-lock-in-shared-use"
description: "Override a Pivot Pro+ lock with a valid Management Card to access or clear locker users, ensuring secure and efficient locker management."
updated: 2025-09-15T20:30:16Z
published: 2025-09-15T20:30:16Z
canonical: "support.digilock.com/how-to-override-a-pivot-pro-lock-in-shared-use"
excludeFromSearch: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.digilock.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to override a Pivot Pro+ lock in Shared Use

Overriding a Pivot Pro+ lock allows authorized personnel to access the lock by using a valid Management Card. This is useful in situations where a user misplaces their User Credential or forgets which locker they have access to.

### Override and Retain Locker User with a Management Card

> [!NOTE]
> **NOTE:** The lock will keep the previous user occupying the lock.

*The images shown are for illustration purposes only and may not be an exact representation of your product.*

1. Present a valid Management Card to the lock.

![](https://cdn.us.document360.io/43e2fe2d-295f-490f-80b5-6c5ccfc382bb/Images/Documentation/ppp-basic-mngrcrd-single-door-closed-led-red-rf-tr.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A31%3A26Z&se=2026-11-10T17%3A31%3A26Z&sr=c&sp=r&sig=WtvfwkAVXCenfrH7078ZDAm1POOCFtHvZqqcBNE%2BO8U%3D)
2. The door will disengage, and the LED will remain red.

![](https://cdn.us.document360.io/43e2fe2d-295f-490f-80b5-6c5ccfc382bb/Images/Documentation/ppp-basic-door-spring-open-led-red-rf-tr.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A31%3A26Z&se=2026-11-10T17%3A31%3A26Z&sr=c&sp=r&sig=WtvfwkAVXCenfrH7078ZDAm1POOCFtHvZqqcBNE%2BO8U%3D)
3. If you want to keep the previous user’s occupancy, firmly push the door shut until it clicks into place.

![](https://cdn.us.document360.io/43e2fe2d-295f-490f-80b5-6c5ccfc382bb/Images/Documentation/ppp-basic-door-closing-hand-led-red-rf-tr.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A31%3A26Z&se=2026-11-10T17%3A31%3A26Z&sr=c&sp=r&sig=WtvfwkAVXCenfrH7078ZDAm1POOCFtHvZqqcBNE%2BO8U%3D)

### Override and Clear Locker User with a Management Card

> [!NOTE]
> **NOTE:** The lock will be available to use by any user.

*The images shown are for illustration purposes only and may not be an exact representation of your product.*

1. Present a valid Management Card to the lock.

![](https://cdn.us.document360.io/43e2fe2d-295f-490f-80b5-6c5ccfc382bb/Images/Documentation/ppp-basic-mngrcrd-single-door-closed-led-red-rf-tr.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A31%3A26Z&se=2026-11-10T17%3A31%3A26Z&sr=c&sp=r&sig=WtvfwkAVXCenfrH7078ZDAm1POOCFtHvZqqcBNE%2BO8U%3D)
2. The door will disengage, and the LED will remain red.

![](https://cdn.us.document360.io/43e2fe2d-295f-490f-80b5-6c5ccfc382bb/Images/Documentation/ppp-basic-door-spring-open-led-red-rf-tr.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A31%3A26Z&se=2026-11-10T17%3A31%3A26Z&sr=c&sp=r&sig=WtvfwkAVXCenfrH7078ZDAm1POOCFtHvZqqcBNE%2BO8U%3D)
3. If you want to clear the previous user’s occupancy, while the door is open, present a valid Management Card to the lock.

![](https://cdn.us.document360.io/43e2fe2d-295f-490f-80b5-6c5ccfc382bb/Images/Documentation/ppp-basic-mngrcrd-door-open-led-red-rf-tr.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A31%3A26Z&se=2026-11-10T17%3A31%3A26Z&sr=c&sp=r&sig=WtvfwkAVXCenfrH7078ZDAm1POOCFtHvZqqcBNE%2BO8U%3D)
4. The lock will initialize, and the LED will turn green.

![](https://cdn.us.document360.io/43e2fe2d-295f-490f-80b5-6c5ccfc382bb/Images/Documentation/ppp-basic-door-open-led-green-rf-tr.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A31%3A26Z&se=2026-11-10T17%3A31%3A26Z&sr=c&sp=r&sig=WtvfwkAVXCenfrH7078ZDAm1POOCFtHvZqqcBNE%2BO8U%3D)
5. To secure, firmly push the door shut until it clicks into place. The LED will flash red then turn green to indicate that it is available.

![](https://cdn.us.document360.io/43e2fe2d-295f-490f-80b5-6c5ccfc382bb/Images/Documentation/ppp-basic-door-closing-hand-led-green-rf-tr.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A31%3A26Z&se=2026-11-10T17%3A31%3A26Z&sr=c&sp=r&sig=WtvfwkAVXCenfrH7078ZDAm1POOCFtHvZqqcBNE%2BO8U%3D)

![D6-PPP-RFID-CARD-MANAGEMENT-00](https://cdn.us.document360.io/43e2fe2d-295f-490f-80b5-6c5ccfc382bb/Images/Documentation/D6-PPP-RFID-CARD-MANAGEMENT-00.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A31%3A26Z&se=2026-11-10T17%3A31%3A26Z&sr=c&sp=r&sig=WtvfwkAVXCenfrH7078ZDAm1POOCFtHvZqqcBNE%2BO8U%3D)

- Operates Pivot Pro+ locks
- Overrides user access
- Provides management inspection
- Assigns User Credentials (Assigned Use)

![ppp-basic-usercrdntls-multiple-lf-tr](https://cdn.us.document360.io/43e2fe2d-295f-490f-80b5-6c5ccfc382bb/Images/Documentation/ppp-basic-usercrdntls-multiple-lf-tr.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A31%3A26Z&se=2026-11-10T17%3A31%3A26Z&sr=c&sp=r&sig=WtvfwkAVXCenfrH7078ZDAm1POOCFtHvZqqcBNE%2BO8U%3D)

A Pivot Pro+ User Credential is used to operate a lock and is available as an RFID card, RFID fob, RFID sticker, RFID wristband, and Digilock Mobile Access.