--- title: "Remove or replace User Credentials on a keypad lock" slug: "how-to-remove-or-replace-user-credentials-on-a-keypad-lock" description: "Clear all User Credentials on your Assigned‑Use Digilock keypad—insert Manager Key twice after C + Key + 5 5 to erase, then easily reassign or replace codes or keys" updated: 2025-07-28T20:44:53Z published: 2025-07-28T20:44:53Z canonical: "support.digilock.com/how-to-remove-or-replace-user-credentials-on-a-keypad-lock" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.digilock.com/llms.txt > Use this file to discover all available pages before exploring further. # How to remove or replace User Credentials on a keypad lock When credentials are lost or stolen, the keypad locks must be reprogrammed to remove User Credentials from operating a lock. ## Removing User Credential from a keypad lock with the Manager Key To remove User Credentials from the keypad locks, all existing User Credentials must be removed. Then, any remaining or replacement credentials must be reassigned using the Manager Key. Make sure the keypad lock is set for Assigned Use functionality (a green LED will flash when "C Button" is pressed on a keypad lock). *The images shown are for illustration purposes only and may not be an exact representation of your product.* 1. "Press C Button+Key Button+5+5+Key Button". The LED will turn on. ![Entering a User Code with an Aspire keypad lock](https://cdn.us.document360.io/43e2fe2d-295f-490f-80b5-6c5ccfc382bb/Images/Documentation/aspire-keypad-stand-basic-code-rf-tr.png?sv=2026-02-06&spr=https&st=2026-11-09T16%3A13%3A16Z&se=2026-11-09T17%3A13%3A16Z&sr=c&sp=r&sig=2sBQhYXkP9Pp0vdPZ4Sz%2FiF0eSIvWQqH8FXSa4WpkP8%3D) 2. Insert a valid Manager Key. A two-tone beep will be heard. ![Inserting a Manager Key into an Aspire keypad lock with a green arrow signifying the direction](https://cdn.us.document360.io/43e2fe2d-295f-490f-80b5-6c5ccfc382bb/Images/Documentation/aspire-keypad-stand-basic-mngrkey-in-rf-tr.png?sv=2026-02-06&spr=https&st=2026-11-09T16%3A13%3A16Z&se=2026-11-09T17%3A13%3A16Z&sr=c&sp=r&sig=2sBQhYXkP9Pp0vdPZ4Sz%2FiF0eSIvWQqH8FXSa4WpkP8%3D) 3. Insert the Manager Key again. Three sets of two-tone beeps will be heard and the LED will turn off. All previously assigned User Credentials will be removed. ![Inserting a Manager Key into an Aspire keypad lock with a green arrow signifying the direction](https://cdn.us.document360.io/43e2fe2d-295f-490f-80b5-6c5ccfc382bb/Images/Documentation/aspire-keypad-stand-basic-mngrkey-in-rf-tr.png?sv=2026-02-06&spr=https&st=2026-11-09T16%3A13%3A16Z&se=2026-11-09T17%3A13%3A16Z&sr=c&sp=r&sig=2sBQhYXkP9Pp0vdPZ4Sz%2FiF0eSIvWQqH8FXSa4WpkP8%3D) 4. Collect any remaining or replacement User Credentials (User Codes, User Keys, and/or User Digilock Mobile Access Credential) and follow the [How to assign User Credentials to a keypad lock](/v1/docs/how-to-assign-and-express-register-user-credentials-to-a-keypad-lock#how-to-assign-user-credentials-to-a-keypad-lock) instructions to assign them to the keypad locks. ![](https://cdn.us.document360.io/43e2fe2d-295f-490f-80b5-6c5ccfc382bb/Images/Documentation/collect-remaining-userkeys-dma-tr.png?sv=2026-02-06&spr=https&st=2026-11-09T16%3A13%3A16Z&se=2026-11-09T17%3A13%3A16Z&sr=c&sp=r&sig=2sBQhYXkP9Pp0vdPZ4Sz%2FiF0eSIvWQqH8FXSa4WpkP8%3D) --- ## Replacing User Credentials on a keypad lock Make sure that the keypad lock is set for Assigned Use functionality (a green LED will flash when "C Button" is pressed on a keypad lock). #### Replace an assigned User Code with a new User Code *The images shown are for illustration purposes only and may not be an exact representation of your product.* 1. "Press C Button+Key Button" then insert a valid Manager Key. A two-tone beep will be heard and the LED will turn on. ![](https://cdn.us.document360.io/43e2fe2d-295f-490f-80b5-6c5ccfc382bb/Images/Documentation/aspire-keypad-stand-basic-mngrkey-in-hand-C-Key-rf-tr.png?sv=2026-02-06&spr=https&st=2026-11-09T16%3A13%3A16Z&se=2026-11-09T17%3A13%3A16Z&sr=c&sp=r&sig=2sBQhYXkP9Pp0vdPZ4Sz%2FiF0eSIvWQqH8FXSa4WpkP8%3D) 2. “Press C Button+[assigned User Code]+Key Button". A two-tone beep will be heard. ![Entering a User Code with an Aspire keypad lock](https://cdn.us.document360.io/43e2fe2d-295f-490f-80b5-6c5ccfc382bb/Images/Documentation/aspire-keypad-stand-basic-code-rf-tr.png?sv=2026-02-06&spr=https&st=2026-11-09T16%3A13%3A16Z&se=2026-11-09T17%3A13%3A16Z&sr=c&sp=r&sig=2sBQhYXkP9Pp0vdPZ4Sz%2FiF0eSIvWQqH8FXSa4WpkP8%3D) 3. "Press C Button+[a new 4-7 digit User Code]+Key Button". A two-tone beep will be heard. ![Pressing the Key Button on an Aspire keypad lock](https://cdn.us.document360.io/43e2fe2d-295f-490f-80b5-6c5ccfc382bb/Images/Documentation/aspire-keypad-stand-basic-keyButton-rf-tr.png?sv=2026-02-06&spr=https&st=2026-11-09T16%3A13%3A16Z&se=2026-11-09T17%3A13%3A16Z&sr=c&sp=r&sig=2sBQhYXkP9Pp0vdPZ4Sz%2FiF0eSIvWQqH8FXSa4WpkP8%3D) 4. "Press C Button+[the same 4-7 digit User Code]+Key Button". Two sets of two-tone beeps will be heard and the LED will turn off. ![Entering a User Code with an Aspire keypad lock](https://cdn.us.document360.io/43e2fe2d-295f-490f-80b5-6c5ccfc382bb/Images/Documentation/aspire-keypad-stand-basic-code-rf-tr.png?sv=2026-02-06&spr=https&st=2026-11-09T16%3A13%3A16Z&se=2026-11-09T17%3A13%3A16Z&sr=c&sp=r&sig=2sBQhYXkP9Pp0vdPZ4Sz%2FiF0eSIvWQqH8FXSa4WpkP8%3D) #### Replace an assigned User Code with a new User Key *The images shown are for illustration purposes only and may not be an exact representation of your product.* 1. "Press C Button+Key Button" then insert a valid Manager Key. A two-tone beep will be heard and the LED will turn on. ![](https://cdn.us.document360.io/43e2fe2d-295f-490f-80b5-6c5ccfc382bb/Images/Documentation/aspire-keypad-stand-basic-mngrkey-in-hand-C-Key-rf-tr.png?sv=2026-02-06&spr=https&st=2026-11-09T16%3A13%3A16Z&se=2026-11-09T17%3A13%3A16Z&sr=c&sp=r&sig=2sBQhYXkP9Pp0vdPZ4Sz%2FiF0eSIvWQqH8FXSa4WpkP8%3D) 2. "Press C Button+[assigned User Code]+Key Button". A two-tone beep will be heard. ![Entering a User Code with an Aspire keypad lock](https://cdn.us.document360.io/43e2fe2d-295f-490f-80b5-6c5ccfc382bb/Images/Documentation/aspire-keypad-stand-basic-code-rf-tr.png?sv=2026-02-06&spr=https&st=2026-11-09T16%3A13%3A16Z&se=2026-11-09T17%3A13%3A16Z&sr=c&sp=r&sig=2sBQhYXkP9Pp0vdPZ4Sz%2FiF0eSIvWQqH8FXSa4WpkP8%3D) 3. Insert a new User Key. Two sets of two-tone beeps will be heard and the LED will turn off. ![Inserting a User Key into an Aspire keypad lock with a green arrow signifying the direction](https://cdn.us.document360.io/43e2fe2d-295f-490f-80b5-6c5ccfc382bb/Images/Documentation/aspire-keypad-stand-basic-userkey-in-rf-tr.png?sv=2026-02-06&spr=https&st=2026-11-09T16%3A13%3A16Z&se=2026-11-09T17%3A13%3A16Z&sr=c&sp=r&sig=2sBQhYXkP9Pp0vdPZ4Sz%2FiF0eSIvWQqH8FXSa4WpkP8%3D) #### Replace an assigned User Key with a new User Key *The images shown are for illustration purposes only and may not be an exact representation of your product.* 1. "Press C Button+Key Button" then insert a valid Manager Key. A two-tone beep will be heard and the LED will turn on. ![](https://cdn.us.document360.io/43e2fe2d-295f-490f-80b5-6c5ccfc382bb/Images/Documentation/aspire-keypad-stand-basic-mngrkey-in-hand-C-Key-rf-tr.png?sv=2026-02-06&spr=https&st=2026-11-09T16%3A13%3A16Z&se=2026-11-09T17%3A13%3A16Z&sr=c&sp=r&sig=2sBQhYXkP9Pp0vdPZ4Sz%2FiF0eSIvWQqH8FXSa4WpkP8%3D) 2. Insert the assigned User Key. A two-tone beep will be heard. ![Inserting a User Key into an Aspire keypad lock with a green arrow signifying the direction](https://cdn.us.document360.io/43e2fe2d-295f-490f-80b5-6c5ccfc382bb/Images/Documentation/aspire-keypad-stand-basic-userkey-in-rf-tr.png?sv=2026-02-06&spr=https&st=2026-11-09T16%3A13%3A16Z&se=2026-11-09T17%3A13%3A16Z&sr=c&sp=r&sig=2sBQhYXkP9Pp0vdPZ4Sz%2FiF0eSIvWQqH8FXSa4WpkP8%3D) 3. Insert a new User Key. Two sets of two-tone beeps will be heard and the LED will turn off. ![Inserting a User Key into an Aspire keypad lock with a green arrow signifying the direction](https://cdn.us.document360.io/43e2fe2d-295f-490f-80b5-6c5ccfc382bb/Images/Documentation/aspire-keypad-stand-basic-userkey-in-rf-tr.png?sv=2026-02-06&spr=https&st=2026-11-09T16%3A13%3A16Z&se=2026-11-09T17%3A13%3A16Z&sr=c&sp=r&sig=2sBQhYXkP9Pp0vdPZ4Sz%2FiF0eSIvWQqH8FXSa4WpkP8%3D) #### Replace an assigned User Key with a new User Code *The images shown are for illustration purposes only and may not be an exact representation of your product.* 1. "Press C Button+Key Button" then insert a valid Manager Key. A two-tone beep will be heard and the LED will turn on. ![](https://cdn.us.document360.io/43e2fe2d-295f-490f-80b5-6c5ccfc382bb/Images/Documentation/aspire-keypad-stand-basic-mngrkey-in-hand-C-Key-rf-tr.png?sv=2026-02-06&spr=https&st=2026-11-09T16%3A13%3A16Z&se=2026-11-09T17%3A13%3A16Z&sr=c&sp=r&sig=2sBQhYXkP9Pp0vdPZ4Sz%2FiF0eSIvWQqH8FXSa4WpkP8%3D) 2. Insert the assigned User Key. A two-tone beep will be heard. ![Inserting a User Key into an Aspire keypad lock with a green arrow signifying the direction](https://cdn.us.document360.io/43e2fe2d-295f-490f-80b5-6c5ccfc382bb/Images/Documentation/aspire-keypad-stand-basic-userkey-in-rf-tr.png?sv=2026-02-06&spr=https&st=2026-11-09T16%3A13%3A16Z&se=2026-11-09T17%3A13%3A16Z&sr=c&sp=r&sig=2sBQhYXkP9Pp0vdPZ4Sz%2FiF0eSIvWQqH8FXSa4WpkP8%3D) 3. "Press C Button+[a new 4-7 digit User Code]+Key Button". A two-tone beep will be heard. ![Pressing the Key Button on an Aspire keypad lock](https://cdn.us.document360.io/43e2fe2d-295f-490f-80b5-6c5ccfc382bb/Images/Documentation/aspire-keypad-stand-basic-keyButton-rf-tr.png?sv=2026-02-06&spr=https&st=2026-11-09T16%3A13%3A16Z&se=2026-11-09T17%3A13%3A16Z&sr=c&sp=r&sig=2sBQhYXkP9Pp0vdPZ4Sz%2FiF0eSIvWQqH8FXSa4WpkP8%3D) 4. "Press C Button+[the same 4-7 digit User Code]+Key Button". Two sets of two-tone beeps will be heard and the LED will turn off. ![Entering a User Code with an Aspire keypad lock](https://cdn.us.document360.io/43e2fe2d-295f-490f-80b5-6c5ccfc382bb/Images/Documentation/aspire-keypad-stand-basic-code-rf-tr.png?sv=2026-02-06&spr=https&st=2026-11-09T16%3A13%3A16Z&se=2026-11-09T17%3A13%3A16Z&sr=c&sp=r&sig=2sBQhYXkP9Pp0vdPZ4Sz%2FiF0eSIvWQqH8FXSa4WpkP8%3D) > [!NOTE] > **NOTE:** If the same credential needs to be replaced on multiple keypad locks, please see instructions for [How to Express Register User Credentials and Manager Keys to multiple keypad locks](https://digilock.us.document360.io/docs/how-to-assign-and-express-register-user-credentials-to-a-keypad-lock#how-to-express-register-user-credentials-and-manager-keys-to-multiple-keypad-locks). ![credentials-user-keypad-dma-lf-tr](https://cdn.us.document360.io/43e2fe2d-295f-490f-80b5-6c5ccfc382bb/Images/Documentation/credentials-user-keypad-dma-lf-tr.png?sv=2026-02-06&spr=https&st=2026-11-09T16%3A13%3A16Z&se=2026-11-09T17%3A13%3A16Z&sr=c&sp=r&sig=2sBQhYXkP9Pp0vdPZ4Sz%2FiF0eSIvWQqH8FXSa4WpkP8%3D) A User Credential is used to operate a lock and is available as a User Code, User Key, and Digilock Mobile Access. ![Manager Key](https://cdn.us.document360.io/43e2fe2d-295f-490f-80b5-6c5ccfc382bb/Images/Documentation/key_manager-01.png?sv=2026-02-06&spr=https&st=2026-11-09T16%3A13%3A16Z&se=2026-11-09T17%3A13%3A16Z&sr=c&sp=r&sig=2sBQhYXkP9Pp0vdPZ4Sz%2FiF0eSIvWQqH8FXSa4WpkP8%3D) - Overrides user access - Allows management inspection - Provides external power - Sets lock functionality if applicable (lock must be a keypad with a Deadbolt) Pressing the Key Button on the keypad will make the LED flash green. Assigned Use is ideal for personal or dedicated access, where a specific individual or group is given a unique code or key to open a designated unit. The unit remains locked until the assigned user unlocks it using their credential. Assigned Use locks can be configured with a deadbolt, deadlatch, or cam. ![C Button](https://cdn.us.document360.io/43e2fe2d-295f-490f-80b5-6c5ccfc382bb/Images/Documentation/digiNormal-image-C_button-01.png?sv=2026-02-06&spr=https&st=2026-11-09T16%3A13%3A16Z&se=2026-11-09T17%3A13%3A16Z&sr=c&sp=r&sig=2sBQhYXkP9Pp0vdPZ4Sz%2FiF0eSIvWQqH8FXSa4WpkP8%3D) ![Key Button](https://cdn.us.document360.io/43e2fe2d-295f-490f-80b5-6c5ccfc382bb/Images/Documentation/digiNormal-image-Key_button-01.png?sv=2026-02-06&spr=https&st=2026-11-09T16%3A13%3A16Z&se=2026-11-09T17%3A13%3A16Z&sr=c&sp=r&sig=2sBQhYXkP9Pp0vdPZ4Sz%2FiF0eSIvWQqH8FXSa4WpkP8%3D) ![dma-credential-ff](https://cdn.us.document360.io/43e2fe2d-295f-490f-80b5-6c5ccfc382bb/Images/Documentation/dma-credential-ff.png?sv=2026-02-06&spr=https&st=2026-11-09T16%3A13%3A16Z&se=2026-11-09T17%3A13%3A16Z&sr=c&sp=r&sig=2sBQhYXkP9Pp0vdPZ4Sz%2FiF0eSIvWQqH8FXSa4WpkP8%3D) A User Digilock Mobile Access Credential is used to operate a lock with a smart phone using the Digilock Mobile Access app. A 4 to 7 digit code created for lock access. ![User Key](https://cdn.us.document360.io/43e2fe2d-295f-490f-80b5-6c5ccfc382bb/Images/Documentation/key_user-01-300dpi.png?sv=2026-02-06&spr=https&st=2026-11-09T16%3A13%3A16Z&se=2026-11-09T17%3A13%3A16Z&sr=c&sp=r&sig=2sBQhYXkP9Pp0vdPZ4Sz%2FiF0eSIvWQqH8FXSa4WpkP8%3D) The User Key is Blue and is used to operate a lock.