---
title: "Remove User Credentials from Pivot Pro+ | Guide"
slug: "how-to-remove-user-credentials-from-an-assigned-use-pivot-pro-lock"
description: "Remove user credentials from an assigned-use Pivot Pro lock. Follow step-by-step instructions to update access and maintain secure lock management."
updated: 2025-11-12T15:23:14Z
published: 2025-11-12T15:23:14Z
canonical: "support.digilock.com/how-to-remove-user-credentials-from-an-assigned-use-pivot-pro-lock"
excludeFromSearch: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.digilock.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to remove User Credentials from an Assigned Use Pivot Pro+ lock

To remove or replace User Credentials from the Pivot Pro+ locks, all existing User Credentials must be removed. Then, any remaining or replacement credentials must be reassigned using the Management Card.

Make sure that the lock is set for Assigned Use functionality (a green LED will flash when a hand is presented to the RFID reader).

1. Present hand to lock and hold for 5 seconds. The LED will flash green, then turn red and beep after 5 seconds.

![](https://cdn.us.document360.io/43e2fe2d-295f-490f-80b5-6c5ccfc382bb/Images/Documentation/ppp-basic-hand-door-closed-led-green-5sec-hand-present-rf-tr.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A23%3A24Z&se=2026-11-10T17%3A23%3A24Z&sr=c&sp=r&sig=MLHSfz%2Bp%2FsRKHVtnCWvZCAO%2FKTOo4cAeEwuBEeRPbf0%3D)
2. Remove hand. While the LED is flashing green, present a valid Management Card. The LED will turn red and beep, followed by flashing green again.

![](https://cdn.us.document360.io/43e2fe2d-295f-490f-80b5-6c5ccfc382bb/Images/Documentation/ppp-basic-mngrcrd-single-door-closed-led-red-rf-tr.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A23%3A24Z&se=2026-11-10T17%3A23%3A24Z&sr=c&sp=r&sig=MLHSfz%2Bp%2FsRKHVtnCWvZCAO%2FKTOo4cAeEwuBEeRPbf0%3D)
3. While the LED is flashing green, present a valid Management Card again. The LED will stop flashing, beep twice, then turn red. All previously programmed User Credentials will be erased.

![ppp-basic-mngrcrd-single-door-closed-led-green-rf-tr_842x729.png](https://cdn.us.document360.io/43e2fe2d-295f-490f-80b5-6c5ccfc382bb/Images/Documentation/ppp-basic-mngrcrd-single-door-closed-led-green-rf-tr_842x729.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A23%3A24Z&se=2026-11-10T17%3A23%3A24Z&sr=c&sp=r&sig=MLHSfz%2Bp%2FsRKHVtnCWvZCAO%2FKTOo4cAeEwuBEeRPbf0%3D)
4. Collect any remaining and replacement User Credentials and follow the [How to assign User Credentials to an Assigned Use Pivot Pro+ lock](https://support.digilock.com/docs/how-to-assign-user-credentials-to-an-assigned-use-pivot-pro-lock) instructions to assign them to the Pivot Pro+ locks.

![](https://cdn.us.document360.io/43e2fe2d-295f-490f-80b5-6c5ccfc382bb/Images/Documentation/ppp-basic-usercrdntls-multiple-lf-tr.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A23%3A24Z&se=2026-11-10T17%3A23%3A24Z&sr=c&sp=r&sig=MLHSfz%2Bp%2FsRKHVtnCWvZCAO%2FKTOo4cAeEwuBEeRPbf0%3D)

![D6-PPP-RFID-CARD-MANAGEMENT-00](https://cdn.us.document360.io/43e2fe2d-295f-490f-80b5-6c5ccfc382bb/Images/Documentation/D6-PPP-RFID-CARD-MANAGEMENT-00.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A23%3A24Z&se=2026-11-10T17%3A23%3A24Z&sr=c&sp=r&sig=MLHSfz%2Bp%2FsRKHVtnCWvZCAO%2FKTOo4cAeEwuBEeRPbf0%3D)

- Operates Pivot Pro+ locks
- Overrides user access
- Provides management inspection
- Assigns User Credentials (Assigned Use)

Placing your hand near the Pivot Pro+ RFID reader will make **the LED flash green**.

Assigned Use is ideal for personal or dedicated access, where a specific individual or group is given an RFID credential to open a designated unit. The unit remains locked until the assigned user unlocks it using their credential.

Assigned Use Pivot Pro+ units will always have a red LED.