# Digilock

> Knowledge base documentation for Digilock.

## WORKSPACE

- [How to check if a keypad lock is set to factory default](https://support.digilock.com/docs/how-to-check-if-your-lock-is-set-to-factory-default.md): Learn how to test if your Digilock keypad lock is still at factory default—press C + Key button to check Shared (red LED) or Assigned (green LED) mode.
- [How to set up a keypad lock](https://support.digilock.com/docs/how-to-set-up-a-keypad-lock.md): https://support.digilock.com/docs/how-to-set-up-a-keypad-lock
- [How to add Manager Credentials to a keypad lock](https://support.digilock.com/docs/how-to-add-manager-credentials-to-a-keypad-lock.md): Add Manager Keys or Mobile Access credentials to your Digilock keypad lock: press C + Key + 5 5 + Key, insert Programming Key, then add each credential securely.
- [How to Express Register Manager Credentials to multiple keypad locks](https://support.digilock.com/docs/how-to-express-register-manager-credentials-to-multiple-keypad-locks.md): Quickly program multiple keypad locks with the same Manager Credentials using the Programming Key (C + Key + 6 1 + Key), with LED and beep confirmation.
- [How to replace the Programming Key and Manager Credentials on a keypad lock](https://support.digilock.com/docs/how-to-replace-the-programming-key-and-manager-credentials-on-a-keypad-lock.md): Protect your Digilock keypad—replace a lost/stolen Programming Key, then clear and re‑add Manager Credentials with Programming Key steps to secure access.
- [How to assign User Credentials to a keypad lock](https://support.digilock.com/docs/how-to-assign-user-credentials-to-a-keypad-lock.md): Assign up to 20 User Codes, Keys, or Mobile Access credentials to your Assigned‑Use Digilock keypad—requires a Manager Key and supports Express Registration.
- [How to Express Register Manager and User Credentials to multiple keypad locks](https://support.digilock.com/docs/how-to-express-register-manager-and-user-credentials-to-multiple-keypad-locks.md): Easily program multiple keypad locks with the same User and Manager Credentials. Follow simple steps for secure and efficient lock operation.
- [How to remove or replace User Credentials on a keypad lock](https://support.digilock.com/docs/how-to-remove-or-replace-user-credentials-on-a-keypad-lock.md): Clear all User Credentials on your Assigned‑Use Digilock keypad—insert Manager Key twice after C + Key + 5 5 to erase, then easily reassign or replace codes or keys
- [How to check if an RFID lock is set to factory default](https://support.digilock.com/docs/how-to-check-if-your-rfid-lock-is-set-to-factory-default.md): Check if your Digilock RFID lock is still at factory default—present your hand and watch: red LED flashes for Shared Use, green for Assigned Use.
- [How to set up an RFID lock](https://support.digilock.com/docs/how-to-set-up-an-rfid-lock.md): https://support.digilock.com/docs/how-to-set-up-an-rfid-lock
- [How to add Manager Credentials to an RFID lock](https://support.digilock.com/docs/how-to-add-manager-credentials-to-an-rfid-lock.md): https://support.digilock.com/docs/how-to-add-manager-credentials-to-an-rfid-lock
- [How to Express Register Manager Credentials to multiple RFID locks](https://support.digilock.com/docs/how-to-express-register-manager-credentials-to-multiple-rfid-locks.md): Quickly program multiple RFID locks with the same Manager Credentials: hold the Programming Key for 10 s on the first lock, then replicate across locks with beeps/LED feedback.
- [How to replace the Programming Key and Manager Credentials on an RFID lock](https://support.digilock.com/docs/how-to-replace-the-programming-key-and-manager-credentials-on-an-rfid-lock.md): Protect your RFID locks—replace lost/stolen Programming Key and Manager Credentials. Clear steps to erase old, add new Manager Credentials securely.
- [How to assign User Credentials to an RFID lock](https://support.digilock.com/docs/how-to-assign-user-credentials-to-an-rfid-lock.md): Secure Assigned-Use RFID locks with up to 20 User Keys, RFID cards/fobs, or mobile credentials using a Manager Key—simple steps to assign access now.
- [How to Express Register Manager and User Credentials to multiple RFID locks](https://support.digilock.com/docs/how-to-express-register-manager-and-user-credentials-to-multiple-rfid-locks.md): Quickly program multiple Assigned‑Use RFID locks with the same User and Manager Credentials—hold the Programming Key for 15 s, then use it to replicate across locks.
- [How to remove User Credentials on an RFID lock](https://support.digilock.com/docs/how-to-remove-user-credentials-on-an-rfid-lock.md): Remove all existing User Credentials from an Assigned‑Use RFID lock: use the Manager Key (hold 5 sec, reinsert) to erase credentials—then reassign as needed.
- [How to operate a keypad lock](https://support.digilock.com/docs/how-to-operate-a-keypad-lock.md): Operate your Digilock keypad lock using a code, User Key, or mobile app. Supports Shared (red LED) and Assigned (green LED) modes with easy lock/unlock steps.
- [How to operate an RFID lock](https://support.digilock.com/docs/how-to-operate-an-rfid-lock.md): Learn to use your Digilock RFID lock via card/fob, User Key, or mobile app—lock/unlock in Shared (red LED) or Assigned (green LED) modes, plus mobile access support.
- [How to override a keypad lock](https://support.digilock.com/docs/how-to-override-a-keypad-lock.md): Override keypad locks easily for authorized access using Manager Keys or mobile credentials. Follow our guide for secure and efficient lock management.
- [How to override an RFID lock](https://support.digilock.com/docs/how-to-override-an-rfid-lock.md): Override RFID locks easily with valid credentials or mobile access. Manage shared and assigned use securely with step-by-step instructions.
- [Does not override with a Manager Credential](https://support.digilock.com/docs/does-not-override-with-a-manager-credential.md): https://support.digilock.com/docs/does-not-override-with-a-manager-credential
- [Does not override with the Programming Key](https://support.digilock.com/docs/does-not-override-with-the-programming-key.md): Programming Key not working? Use the Replacement Programming Key to override Shared or Assigned Use locks, or follow override instructions per lock type.
- [Does not unlock with the User Credential](https://support.digilock.com/docs/does-not-unlock-with-the-user-credential.md): Lock won’t recognize your User Code, Key, RFID, or Mobile Credential? Override immediately with a Manager credential and reassign or reset the user access.
- [Battery Life Estimate Chart](https://support.digilock.com/docs/battery-life-estimate-chart.md): Estimate battery life for Digilock 6G locks: Aspire & Curve (4 AA = 3‑4 yrs), Versa (CR2032/CR2450 or AAA = 3‑5 yrs), Orbit (4 CR123 = 3‑4 yrs). Use Duracell/Energizer.
- [Replace Deadbolt or Deadlatch lock batteries](https://support.digilock.com/docs/replace-deadbolt-or-deadlatch-lock-batteries.md): Learn how to quickly and safely replace deadbolt or deadlatch motorized lock batteries—no need to remove the lock. Step-by-step guide with safety tips.
- [Replace Cam lock batteries](https://support.digilock.com/docs/replace-cam-lock-batteries.md): Step‑by‑step guide to replacing cam‑lock batteries—no lock removal needed. Learn how to safely swap CR2032, CR2450, AAA, AA batteries and avoid damage.
- [Replace Programming and Manager Key batteries](https://support.digilock.com/docs/replace-programming-and-manager-key-batteries.md): Easily replace Programming or Manager Key batteries using four premium AAA cells. Step‑by‑step instructions with safety tips for proper installation.
- [Audible error condition indicators](https://support.digilock.com/docs/audible-error-condition-indicators.md): Understand Digilock’s audible error alerts: 10 rapid beeps signal binding (door misalignment) — press the door; two sets of three beeps signal low batteries.
- [What happens after three wrong code attempts?](https://support.digilock.com/docs/what-happens-after-three-wrong-code-attempts.md): https://support.digilock.com/docs/what-happens-after-three-wrong-code-attempts
- [No audible feedback when the C Button is pressed on a keypad lock](https://support.digilock.com/docs/no-audible-feedback-when-the-c-button-is-pressed.md): Experiencing no beeps when pressing the C button? Your Digilock may be in Sleep Mode, have low batteries, or the front/rear units may need reconnecting
- [No LED response when hand is presented to RFID lock](https://support.digilock.com/docs/no-led-response-when-hand-is-presented-to-rfid-lock.md): RFID lock not responding when you present your hand? It may be low on batteries or have a front-to-rear unit connection issue—use a Manager Key for immediate access.
- [Reset a lock using the Reset Key](https://support.digilock.com/docs/reset-a-lock-using-the-reset-key.md): Restore your Digilock to factory default using the Reset Key—insert until a two‑tone beep and flashing LED confirm. Reprogram locks promptly to secure them.
- [Reset a Digilock Mobile Access Credential](https://support.digilock.com/docs/reset-a-digilock-mobile-access-credential.md): Reset your Digilock Mobile Access credential quickly via the app—go to Settings > Reset Credential. Note: previously operated locks must be reprogrammed.
- [How do I get the Digilock Mobile Access App?](https://support.digilock.com/docs/how-do-i-get-the-digilock-mobile-access-app.md): Download the Digilock Mobile Access app from your device’s App Store—or scan the QR code—to begin using your phone to access Digilock smart locks.
- [How do I locate the lock serial number](https://support.digilock.com/docs/how-do-i-locate-the-lock-serial-number.md): Learn how to locate the serial number on your Digilock lock.
- [How do I check if a lock is in Shared or Assigned Use?](https://support.digilock.com/docs/how-do-i-check-if-a-lock-is-in-shared-or-assigned-use.md): Quickly determine your Digilock’s mode—press the C button on keypad locks or present your hand to RFID locks. LED red = Shared Use; green = Assigned Use.
- [How do I change keypad lock functionality?](https://support.digilock.com/docs/how-do-i-change-keypad-lock-functionality.md): Switch your Digilock keypad between Shared Use (C+Key+5‑6 + Programming Key) or Assigned Use (C+Key+6‑5 + Programming Key)—red or green LED confirms change.
- [How do I change RFID lock functionality?](https://support.digilock.com/docs/how-do-i-change-rfid-lock-functionality.md): https://support.digilock.com/docs/how-do-i-change-rfid-lock-functionality
- [How do I turn the LED usage indicator flashing on or off?](https://support.digilock.com/docs/how-do-i-turn-the-led-usage-indicator-flashing-on-or-off.md): Learn how to switch your Digilock keypad’s LED usage indicator flashing on or off with simple C + Key + 9 1 or C + Key + 9 2 programming steps.
- [How do I change the Auto Unlock feature?](https://support.digilock.com/docs/how-do-i-change-the-auto-unlock-feature.md): Learn how to enable or disable Auto Unlock for Shared‑Use Digilock keypad locks. Set unlock timer (1–99 hrs) with easy C + 9 5 or C + 9 4 programming steps.
- [How to set up a Cleo lock](https://support.digilock.com/docs/how-to-set-up-a-cleo-lock.md): Set up your Digilock Cleo lock by registering it to a Flex Key—just insert the key into each lock. Shared Use is ready immediately; Assigned Use requires user code setup
- [How to assign a user combination to a Cleo lock](https://support.digilock.com/docs/how-to-assign-a-user-combination-to-a-cleo-lock.md): Complete your Assigned‑Use Cleo setup—insert a Flex Key, rotate dials 360° back to 0000, set a new 4‑digit code (not 0000), lock to auto‑scramble.
- [How to replace a Flex Key](https://support.digilock.com/docs/how-to-replace-a-flex-key.md): Lost or stolen Cleo Flex Key? Register a Replacement Flex Key by touching it to each Cleo lock’s key insert—old keys will no longer work once replaced.
- [How to operate a Cleo lock](https://support.digilock.com/docs/how-to-operate-a-cleo-lock.md): Lock or unlock Digilock Cleo lockers using your 4-digit code—auto-scrambles after use. Shared mode uses any 4-digit code; Assigned mode uses your assigned code.
- [How to override a Cleo lock](https://support.digilock.com/docs/how-to-override-a-cleo-lock.md): Override any Digilock Cleo lock with a Flex Key—insert and turn knob to unlock. To relock or reset user codes, follow quick relock or reset instructions.
- [Reset a Cleo lock using the Reset Key](https://support.digilock.com/docs/reset-a-cleo-lock-using-the-reset-key.md): Learn how to reset a Cleo lock using the Reset Key with step-by-step instructions and support guidance.
- [How to check if a Pivot Pro+ lock is set to factory default](https://support.digilock.com/docs/how-to-check-if-a-shared-use-pivot-pro-lock-is-set-to-factory-default.md): Find out how to check if your Pivot Pro+ lock is still set to factory default. Step-by-step guidance to confirm settings and ensure proper configuration.
- [How to set up a Pivot Pro+ lock](https://support.digilock.com/docs/how-to-set-up-a-shared-use-pivot-pro-lock.md): Step-by-step guide on how to set up your Pivot Pro+ lock. Learn the initial setup process, add cards, and ensure your lock is ready for secure use.
- [How to add Management Cards to a Pivot Pro+ lock](https://support.digilock.com/docs/how-to-add-management-cards-to-a-shared-use-pivot-pro-lock.md): Learn how to easily add Management Cards to your Pivot Pro+ lock with step-by-step instructions.
- [How to Express Register Management Cards to multiple Pivot Pro+ locks](https://support.digilock.com/docs/how-to-express-register-management-cards-to-multiple-shared-use-pivot-pro-locks.md): Easily program multiple Pivot Pro+ locks with Management Cards using Express Registration mode for seamless security management.
- [How to replace the Programming Card and Management Cards on a Pivot Pro+ lock](https://support.digilock.com/docs/how-to-replace-the-programming-and-management-cards-on-a-shared-use-pivot-pro-lock.md): Learn how to replace the Programming Card and Management Cards on your Pivot Pro+ lock.
- [How to operate a Pivot Pro+ lock in Shared Use](https://support.digilock.com/docs/how-to-operate-a-pivot-pro-lock-in-shared-use.md): Learn how to operate the Pivot Pro+ lock in Shared Use with RFID credentials, ensuring secure access and easy vacating with LED indicators.
- [How to override a Pivot Pro+ lock in Shared Use](https://support.digilock.com/docs/how-to-override-a-pivot-pro-lock-in-shared-use.md): Override a Pivot Pro+ lock with a valid Management Card to access or clear locker users, ensuring secure and efficient locker management.
- [How to check if an Assigned Use Pivot Pro+ lock is set to factory default](https://support.digilock.com/docs/how-to-check-if-an-assigned-use-pivot-pro-lock-is-set-to-factory-default.md): How to check if your assigned use Pivot Pro+ lock is still set to factory default. Step-by-step guidance to confirm settings and ensure proper configuration.
- [How to set up an Assigned Use Pivot Pro+ lock](https://support.digilock.com/docs/how-to-set-up-an-assigned-use-pivot-pro-lock.md): How to set up your Assigned Use Pivot Pro+ lock. Learn the initial setup process, add cards, and ensure your lock is ready for secure use.
- [How to add Management Cards to an Assigned Use Pivot Pro+ lock](https://support.digilock.com/docs/how-to-add-management-cards-to-an-assigned-use-pivot-pro-lock.md): Learn how to easily add Management Cards to your assigned use Pivot Pro+ lock with step-by-step instructions.
- [How to Express Register Management Cards to multiple Assigned Use Pivot Pro+ locks](https://support.digilock.com/docs/how-to-express-register-management-cards-to-multiple-assigned-use-pivot-pro-locks.md): Program multiple assigned use Pivot Pro+ locks with Management Cards using Express Registration mode.
- [How to replace the Programming Card and Management Cards on an Assigned Use Pivot Pro+ lock](https://support.digilock.com/docs/how-to-replace-the-programming-card-and-management-cards-on-an-assigned-use-pivot-pro-lock.md): Learn how to replace the Programming Card on Assigned Use.
- [How to assign User Credentials to an Assigned Pivot Pro+ lock](https://support.digilock.com/docs/how-to-assign-user-credentials-to-an-assigned-use-pivot-pro-lock.md): Assign user credentials to an assigned-use Pivot Pro lock. Follow step-by-step instructions to manage access securely and efficiently.
- [How to Express Register Management Cards and User Credentials to multiple Assigned Use Pivot Pro+ locks](https://support.digilock.com/docs/how-to-express-register-management-cards-user-credentials-pivot-pro-locks.md): Express register management cards and user credentials to multiple assigned-use Pivot Pro locks. Follow step-by-step instructions for efficient access setup.
- [How to remove User Credentials from an Assigned Use Pivot Pro+ lock](https://support.digilock.com/docs/how-to-remove-user-credentials-from-an-assigned-use-pivot-pro-lock.md): Remove user credentials from an assigned-use Pivot Pro lock. Follow step-by-step instructions to update access and maintain secure lock management.
- [How to operate a Pivot Pro+ lock in Assigned Use](https://support.digilock.com/docs/how-to-operate-a-pivot-pro-lock-in-assigned-use.md): Learn how to operate the Pivot Pro+ lock in Assigned Use with RFID credentials, ensuring secure access and easy vacating with LED indicators.
- [How to override a Pivot Pro+ lock in Assigned Use](https://support.digilock.com/docs/how-to-override-a-pivot-pro-lock-in-assigned-use.md): Override an Assigned Use Pivot Pro+ lock with a valid Management Card to access or clear locker users.
- [Does not unlock with the User Credential](https://support.digilock.com/docs/does-not-unlock-with-the-user-credential-pivot-pro.md)
- [Does not override with a Management Card](https://support.digilock.com/docs/does-not-override-with-a-management-card.md)
- [Does not recognize the Programming Card](https://support.digilock.com/docs/does-not-recognize-the-programming-card.md)
- [No LED response when hand is presented to the lock](https://support.digilock.com/docs/no-led-response-when-hand-is-presented-to-the-lock.md)