---
title: "How to Reset a Digilock Mobile Access Credential"
slug: "reset-a-digilock-mobile-access-credential"
description: "Reset your Digilock Mobile Access credential quickly via the app—go to Settings > Reset Credential. Note: previously operated locks must be reprogrammed."
updated: 2025-07-29T14:51:52Z
published: 2025-07-29T14:51:52Z
canonical: "support.digilock.com/reset-a-digilock-mobile-access-credential"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.digilock.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reset a Digilock Mobile Access Credential

If your Digilock Mobile Access Credential stops working, follow these steps to reset the credential.

> [!NOTE]
> **NOTE:** Following these steps will reset your credential and any previously operated locks will not operate with the new credential until programmed to do so.

1. Click the hamburger menu in the upper left-hand corner of your screen.

![](https://cdn.us.document360.io/43e2fe2d-295f-490f-80b5-6c5ccfc382bb/Images/Documentation/dma-reset-step1-tr.png?sv=2026-02-06&spr=https&st=2026-11-09T16%3A39%3A11Z&se=2026-11-09T17%3A39%3A11Z&sr=c&sp=r&sig=nj4o6Evl6y8fdZMkwbiRsWLJtpE2x8cKs8xggYoYWeo%3D)
2. Select Settings.

![](https://cdn.us.document360.io/43e2fe2d-295f-490f-80b5-6c5ccfc382bb/Images/Documentation/dma-reset-step2-tr.png?sv=2026-02-06&spr=https&st=2026-11-09T16%3A39%3A11Z&se=2026-11-09T17%3A39%3A11Z&sr=c&sp=r&sig=nj4o6Evl6y8fdZMkwbiRsWLJtpE2x8cKs8xggYoYWeo%3D)
3. Select Reset Credential.

![](https://cdn.us.document360.io/43e2fe2d-295f-490f-80b5-6c5ccfc382bb/Images/Documentation/dma-reset-step3-tr.png?sv=2026-02-06&spr=https&st=2026-11-09T16%3A39%3A11Z&se=2026-11-09T17%3A39%3A11Z&sr=c&sp=r&sig=nj4o6Evl6y8fdZMkwbiRsWLJtpE2x8cKs8xggYoYWeo%3D)

![BLE-antenna-example-01](https://cdn.us.document360.io/43e2fe2d-295f-490f-80b5-6c5ccfc382bb/Images/Documentation/BLE-antenna-example-01.png?sv=2026-02-06&spr=https&st=2026-11-09T16%3A39%3A11Z&se=2026-11-09T17%3A39%3A11Z&sr=c&sp=r&sig=nj4o6Evl6y8fdZMkwbiRsWLJtpE2x8cKs8xggYoYWeo%3D)

A keypad or RFID lock option that allows for the operation and management of a lock with a mobile device using the Digilock Mobile Access app. Not all locks support this option.

*The images shown are for illustration purposes only and may not be an exact representation of your product.*