Overriding a keypad lock allows authorized personnel to access the lock by using a valid Manager Credential or Programming Key. This is useful in situations where a user misplaces their User Credential or forgets which locker they have access to. Locks both in Shared Use and Assigned Use can be overridden.
Shared Use
In Shared Use functionality (a red LED will flash when C Button is pressed on the keypad lock), when a lock remains unlocked after being overridden by a valid Manager Credential or Programming Key, it becomes available for a different user. However, if the lock is relocked using the Manager Credential or Programming Key, the original User Credential will still occupy the lock. The following instructions apply to keypad locks in Shared Use with or without Digilock Mobile Access.
Override with a Manager Key
Click on either the Deadbolt tab or Cam tab to view the instructions that pertain to your lock.
The images shown are for illustration purposes only and may not be an exact representation of your product.
Unlock: Insert a valid Manager Key. Open the door.
Relock: Close the door. Insert a valid Manager Key.*
Unlock:
Insert a valid Manager Key.
Turn the knob to the unlocked position. Open the door.*
Relock:
Close the door. Insert a valid Manager Key.
Turn the knob to the locked position.*
Override with a Manager Digilock Mobile Access Credential
If your keypad lock is Digilock Mobile Access enabled — meaning it includes a Bluetooth Low Energy (BLE) chip — you can operate it using your mobile device in addition to the Manager Keys. This section is specifically for users with this capability and will guide you through the steps to override your shared keypad lock using the Digilock Mobile Access Credential through the app. If you need to download the Digilock Mobile Access app, click here.
Click on either the Deadbolt tab or Cam tab to view the instructions that pertain to your lock.
The images shown are for illustration purposes only and may not be an exact representation of your product.
Unlock:
Tap the Press to Start button on a valid Manager Digilock Mobile Access Credential.
“Press Key Button”.
Present the Manager Digilock Mobile Access Credential to the lock.
The Manager Digilock Mobile Access Credential will show that it has successfully unlocked. Open the door.
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Relock:
Close the door. Tap the Press to Start button on a valid Manager Digilock Mobile Access Credential.
“Press Key Button”.
Present the Manager Digilock Mobile Access Credential to the lock.
The Manager Digilock Mobile Access Credential will show that it has successfully locked.*
Unlock:
Tap the Press to Start button on a valid Manager Digilock Mobile Access Credential.
“Press Key Button”.
Present the Manager Digilock Mobile Access Credential to the lock.
Turn the knob to the unlocked position. The Manager Digilock Mobile Access Credential will show that it has successfully unlocked. Open the door.*
Relock:
Close the door. Tap the Press to Start button on a valid Manager Digilock Mobile Access Credential.
“Press Key Button”.
Present the Manager Digilock Mobile Access Credential to the lock.
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Turn the knob to the locked position. The Manager Digilock Mobile Access Credential will show that it has successfully locked.*
Override with the Programming Key
Click on either the Deadbolt tab or Cam tab to view the instructions that pertain to your lock.
The images shown are for illustration purposes only and may not be an exact representation of your product.
Unlock: “Press C Button+Key Button” then insert the Programming Key. Open the door.
Relock: Close the door. “Press C Button+Key Button” then insert the Programming Key.*
Unlock:
“Press C Button+Key Button” then insert the Programming Key.
Turn the knob to the unlocked position. Open the door.*
Relock:
Close the door. “Press C Button+Key Button” then insert Programming Key.
Turn the knob to the locked position.*
Assigned Use
In Assigned Use functionality (a green LED will flash when C Button is pressed on the keypad lock), when a lock is unlocked by a valid Manager Credential or Programming Key, the assigned User Credential(s) will still have access to the lock. If a user needs to be removed, please follow the How to remove or replace User Credentials on a keypad lock instructions. The following instructions apply to keypad locks in Assigned Use with or without Digilock Mobile Access.
Override with a Manager Key
Click on the Deadbolt tab, Deadlatch tab, or Cam tab to view the instructions that pertain to your lock.
The images shown are for illustration purposes only and may not be an exact representation of your product.
Unlock: Insert a valid Manager Key. Open the door.
Relock: Close the door. Insert a valid Manager Key or “Press C Button+Key Button+Key Button”.
Unlock: Insert a valid Manager Key. Open the door.
Relock: Close the door.
Unlock:
Insert a valid Manager Key.
Turn the knob to the unlocked position. Open the door.*
Relock: Close the door. Turn the knob to the locked position.
Override with a Manager Digilock Mobile Access Credential
If your keypad lock is Digilock Mobile Access enabled — meaning it includes a Bluetooth Low Energy (BLE) chip — you can operate it using your mobile device in addition to the Manager Keys. This section is specifically for users with this capability and will guide you through the steps to override your assigned keypad lock using the Manager Digilock Mobile Access Credential through the app. If you need to download the Digilock Mobile Access app, click here.
Click on the Deadbolt tab, Deadlatch tab, or Cam tab to view the instructions that pertain to your lock.
The images shown are for illustration purposes only and may not be an exact representation of your product.
Unlock:
Tap the Press to Start button on a valid Manager Digilock Mobile Access Credential.
“Press Key Button”.
Present the Manager Digilock Mobile Access Credential to the lock.
The Manager Digilock Mobile Access Credential will show that it has successfully unlocked. Open the door.
Relock:
Close the door. Tap the Press to Start button on a valid Manager Digilock Mobile Access Credential.
“Press Key Button”.
Present the Manager Digilock Mobile Access Credential to the lock.
The Manager Digilock Mobile Access Credential will show that it has successfully locked or “Press C Button+Key Button+Key Button”.
Unlock:
Tap the Press to Start button on a valid Manager Digilock Mobile Access Credential.
“Press Key Button”.
Present the Manager Digilock Mobile Access Credential to the lock.
Open the door.
Relock: Close the door.
Unlock:
Tap the Press to Start button on a valid Manager Digilock Mobile Access Credential.
“Press Key Button”.
Present the Manager Digilock Mobile Access Credential to the lock.
Turn the knob to the unlocked position. Open the door.*
Relock: Close the door. Turn the knob to the locked position.
Override with the Programming Key
Click on the Deadbolt tab, Deadlatch tab, or Cam tab to view the instructions that pertain to your lock.
The images shown are for illustration purposes only and may not be an exact representation of your product.
Unlock: “Press C Button+Key Button” then insert the Programming Key. Open the door.
Relock: Close the door. “Press C Button+Key Button” then insert the Programming Key or “Press C Button+Key Button+Key Button”.
Unlock: “Press C Button+Key Button” then insert the Programming Key. Open the door.
Relock: Close the door.
Unlock:
“Press C Button+Key Button” then insert the Programming Key.
Turn the knob to the unlocked position. Open the door.*
Relock: Close the door. Turn the knob to the locked position.
