For Pivot Pro+ locks in {{glossary.Assigned Use - Pivot Pro Plus}}, the LED will always be red. A lock is operated by presenting an assigned User RFID Credential or {{glossary.User Digilock Mobile Access Credential}}.

Operate with an assigned User RFID Credential

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Present an assigned User RFID Credential to the lock. The LED will flash green.
The door will disengage and the LED will turn red.
To secure, firmly push the door shut until it clicks into place. The LED will flash green, then turn red.

Operate with an assigned {{glossary.User Digilock Mobile Access Credential}}

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Tap the Press to Start button on an assigned User Digilock Mobile Access credential.
Present hand to lock, the LED will flash green. Remove hand.
Present the assigned User Digilock Mobile Access credential to the lock.
The door will disengage and the LED will turn red. The assigned User Digilock Mobile Access credential will show that it has successfully unlocked.
To secure, firmly push the door shut until it clicks into place. The LED will flash green, then turn red.

No LED response when hand is presented to the lock